Last updated: January 2025. This policy explains ookla's commitment to the collection, use, and protection of personal information of users in Bangladesh.
When you register on the ookla platform, your name, email address, mobile number, and date of birth are collected. National ID or passport information may be requested for identity verification purposes. Payment method information is collected to facilitate financial transactions, however full card numbers are never stored. Your device type, browser, IP address, and login time are automatically recorded while using the platform. This information is used solely to improve service quality, ensure security, and fulfill legal obligations. No additional information is collected without your consent.
The collected information is primarily used to manage your account, process transactions, and provide customer service. Data is analyzed to ensure platform security and detect fraudulent activity. Your preferences and usage patterns are analyzed to deliver more relevant content and offers. Information may be provided to fulfill legal obligations or in response to requests from regulatory authorities. ookla never sells your personal information to third parties or rents it out for advertising purposes. Anonymous and aggregated data may be analyzed to improve services, in a way that no individual can be identified.
Ookla only shares your information with third parties in limited circumstances. Necessary information is shared with trusted payment gateway partners for payment processing, and they are bound by strict confidentiality agreements. Providing information may be mandatory upon receipt of a valid order from law enforcement agencies or courts in Bangladesh. Service providers engaged to operate our technology infrastructure may only access data for their designated tasks. Users will be given advance notice in the event of any business partnership or acquisition. No information is shared for marketing or promotional purposes without your explicit consent.
All your personal information is stored on secured servers using SSL encryption technology. Firewalls, access controls, and regular security audits are conducted to prevent unauthorized access. Even after an account is closed, certain information may be retained for a specified period as required by law. Once the designated period has passed, data is securely deleted or anonymized. Our staff may only access user data when required for their work and under strict access policies. In the event of any data breach, we will promptly notify affected users and take the necessary steps.
As a user in Bangladesh, you have the right to view, correct, and request deletion of your own information. You can request a copy of your data at any time through our support team. The option to opt out of marketing communications is always available and will not affect your use of the core service. You also have the right to object to data processing, though in some cases full compliance may not be possible due to legal obligations. We endeavor to process any requests related to your rights within 30 business days. For any privacy-related complaints, please contact our support team directly.
Ookla uses cookies to manage sessions and improve user experience on the platform. Your consent is obtained before using any cookies other than essential ones. You can disable cookies at any time from your browser settings, though this may limit some features. Analytical cookies are used to monitor platform performance and this data remains anonymous. Third-party advertising cookies are not used on the ookla platform. Contact our support team to learn more about our cookie policy.